customer service
About Course
Title: Enhancing Customer Service Skills: An Online Workshop
Overview:
The Enhancing Customer Service Skills Online Workshop is a comprehensive program designed to equip participants with the necessary skills and knowledge to deliver exceptional customer service in today’s digital age. This workshop is ideal for customer service representatives, sales professionals, business owners, and anyone who interacts with customers online.
Course Content:
The workshop covers a wide range of topics, including:
1 Customer Service: This module focuses on the importance of customer service, its impact on success, and the role of the customer service representative.
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Communication Skills: Participants will learn effective communication techniques, including active listening, empathy, and clear verbal and written communication.
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Handling Difficult Customers: This section provides strategies for dealing with challenging customers and managing conflicts effectively.
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Digital Customer Service: This module covers the unique challenges and opportunities of providing customer service online, including social media, live chat, and email.
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Problem-Solving and Decision-Making: Participants will learn how to identify customer problems, generate solutions, and make decisions that satisfy the customer and benefit the business.
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Building Customer Loyalty: This section focuses on strategies for creating positive customer experiences that lead to repeat business and referrals.
Workshop Format:
The workshop is delivered online, allowing participants to learn at their own pace and convenience. It includes a mix of video lectures, interactive exercises, real-life case studies, and quizzes to test understanding. Participants will also have the opportunity to engage in discussions with the instructor and fellow participants, enhancing their learning experience.
Benefits:
By the end of the workshop, participants will be able to:
- Understand the importance of excellent customer service and its impact on business success.
- Communicate effectively with customers, both verbally and in writing.
- Handle difficult customers and conflicts professionally.
- Provide effective customer service in a digital environment.
- Solve customer problems and make decisions that benefit both the customer and the business.
- Build customer loyalty through positive customer experiences.
This online workshop is a valuable investment for anyone looking to enhance their customer service skills, improve customer satisfaction, and contribute to business success.
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